1. Introduction
Lunarays Technologies Private Limited (“Lunarays Technologies”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an enquiry, request a proposal, send us your profile through our Careers page, chat with our virtual assistant, or communicate with us regarding our IT services and solutions.
By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it appropriately.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with our website.
2.1 Information you provide
When you contact us, request a proposal, submit an enquiry, or share your profile for career opportunities, you may provide:
- Name and business contact details.
- Email address and telephone number.
- Company name, job title, or business information.
- Details about your IT requirements, project enquiries, or requested services.
- For career enquiries, the professional details you choose to share about yourself.
- Any additional information you choose to include in your message.
Please avoid submitting passwords, confidential credentials, sensitive personal information, or production system access details through public website forms or the chat assistant.
2.2 Chat with Luna, our virtual assistant
Our website includes “Luna”, an AI-powered virtual assistant. Messages you type into Luna, along with recent messages from the same conversation, are sent to our server and then to a third-party AI service to generate a reply. Luna is an automated assistant, not a human employee, and a chat with Luna does not submit an enquiry to our team. To request a proposal or consultation, please use the enquiry form or contact us directly using the details below.
We do not intend for Luna to be used to share personal, confidential, or sensitive information. We do not use Luna to ask for such details.
2.3 Technical information
When you visit our website, certain technical information may be collected through hosting services, server logs, or other technologies, depending on our configuration. This may include:
- IP address and general device information.
- Browser type and operating system.
- Pages visited and referring URLs.
- Date, time, and basic website usage information.
We may also use your IP address in a limited way to protect our forms and chat assistant from abuse, for example to limit how many messages can be sent in a short period.
2.4 Cookies and similar technologies
Our website may use cookies or similar technologies to support website functionality, security, performance, and visitor analytics.
The types of cookies used depend on the tools and services enabled on our website. Where required, we will provide appropriate notice and obtain consent before using non-essential cookies.
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Your cookie preference is saved in your browser and remembered on later visits.
3. How We Use Your Information
We may use the information collected for the following purposes:
- To respond to enquiries and requests for proposals.
- To understand your business and IT service requirements.
- To communicate with you regarding our services, solutions, and potential engagements.
- To prepare proposals, estimates, and relevant service information.
- To review career profiles you share with us.
- To operate Luna and respond to your chat messages.
- To maintain, operate, troubleshoot, and improve our website.
- To protect our website and systems against misuse, fraud, and security threats.
- To maintain business records and meet applicable legal obligations.
We will use personal information only for appropriate and lawful purposes, in accordance with applicable requirements.
5. Third-Party Services and Links
Our website may use or link to third-party platforms and services. Depending on how you use the website, these may include:
- Web hosting and serverless hosting providers, which serve our pages and run the services that process our forms and chat assistant.
- Form and data-handling services, which receive and store the enquiries and career profiles you submit, such as Google Sheets and FormSubmit.
- AI services, such as Google's Gemini, which generate Luna's replies from the messages you send.
- Web fonts served by Google Fonts, which may receive your IP address when your browser loads them.
- Messaging and social platforms, such as WhatsApp, LinkedIn, Instagram, X and Facebook, if you choose to click through to them.
These third parties may process information in accordance with their own privacy policies and terms. Lunarays Technologies does not control the privacy practices of independent third-party websites or services.
We encourage visitors to review the privacy policies of any third-party services they use through our website.
6. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, respond to enquiries, maintain relevant business records, resolve disputes, and meet applicable legal obligations.
Retention periods may vary depending on the nature of the information, the purpose of collection, and applicable requirements.
When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it appropriately, subject to legal and operational obligations.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.
Visitors should avoid sharing confidential credentials or sensitive business information through general website enquiry forms or the chat assistant.
8. International Data Processing
Depending on the service providers and technology infrastructure used by our website or business operations, information may be processed or stored in locations outside your country of residence.
Where applicable, such processing will be subject to relevant contractual safeguards and legal requirements.
The actual locations and safeguards depend on the third-party services used by Lunarays Technologies.
9. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
- Request information about personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Raise a concern or grievance regarding our handling of personal information.
To exercise an applicable right, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding to a request.
We will handle such requests in accordance with applicable law and relevant exceptions.
10. Children's Privacy
Our website and business services are intended primarily for businesses and professional users. We do not knowingly seek to collect personal information from children through our website for purposes that are not permitted by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed and appropriate action taken.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technology, or applicable legal requirements.
Any revised version will be published on this page with an updated “Last updated” date. We encourage visitors to review this page periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Lunarays Technologies Private Limited
Address: B-46, Ground Floor-02, Sector-63, Noida, Uttar Pradesh – 201301, India
Email: info@lunaraystechnologies.com
Phone: +91-0120-4980800
Mobile: +91-9971718692
We will review and respond to privacy-related enquiries in accordance with applicable requirements.